| 000 | 00451nam a22001337a 4500 | ||
|---|---|---|---|
| 005 | 20240630103459.0 | ||
| 008 | 240630b |||||||| |||| 00| 0 eng d | ||
| 020 | _a9780071786973 | ||
| 040 |
_aEAUR _cEAUR |
||
| 082 | _a658.812 | ||
| 245 | _aThe Customer experience edge: Technology and techniques for delivering an enduring ,profitable and positive experience to your customers | ||
| 260 |
_aNew- York, Chicago _bMcGraw-Hill _c2012 |
||
| 942 |
_2ddc _cBK _n0 |
||
| 999 |
_c7813 _d7813 |
||