000 00422nam a22001457a 4500
005 20240628165629.0
008 240628b |||||||| |||| 00| 0 eng d
020 _a658.8 WIL 2012
040 _aEAUR
_cEAUR
082 _a658.8 WIL 2012
245 _aServices marketing: Integrating customer focus across the firm
250 _a2
_bsecond European edition
260 _aBerkshire
_bMcGrow- Hill
_c2012
942 _2ddc
_cBK
_e7
_n0
999 _c7805
_d7805