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Customer relationship management : concepts and technologies / Francis Buttle and Stan Maklan.

by Buttle, Francis | Maklan, Stan.

Edition: Third edition.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: London ; New York, : Routledge, Taylor & Francis, 2015Availability: Items available for loan: EAUR LIBRARY MAIN CAMPUS PHYSICAL BOOKS (1) Call number: 658.812BUT2015.

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Customer relationship management / Kristin Anderson, Carol Kerr.

by Anderson, Kristin, 1962- | Kerr, Carol.

Series: Briefcase books seriesMaterial type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2002Online access: Publisher description | Contributor biographical information Availability: Items available for loan: EAUR LIBRARY MAIN CAMPUS PHYSICAL BOOKS (1) Call number: 658.812AND2002.

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