TY - BOOK AU - Parlour,Derek TI - Successful outsourcing and multi-sourcing SN - 9781472426468 (hardback : alk. paper) AV - HD2365 .P35 2014 U1 - 658.4/058 23 PY - 2014/// CY - Burlington PB - Gower KW - Contracting out N1 - Includes bibliographical references (pages 199-207) and index; List of figures -- Acknowledgement -- Biography -- What do you outsource and why? -- What are the problems with outsourcing, why does it sometimes go wrong and what can you do to mitigate risk? -- Single-sourcing and other models -- Multi-sourcing and the national rail enquiries experience -- A suggested sourcing framework -- Minimising the downside and maximising the upside -- The future? -- Conclusion -- Bibliography ER -